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Senior IT Support Specialist

2 months ago


Chicago, Illinois, United States Allianz Deutschland AG Full time
Job Title: Senior Deskside Client Support Specialist

We are seeking a highly skilled and experienced Senior Deskside Client Support Specialist to join our team at Allianz Life. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our desktop and virtual computing environments.

Key Responsibilities:
  • Troubleshoot and resolve complex technical issues related to desktop and virtual computing environments
  • Provide project support and integration testing for new software releases and hardware deployments
  • Collaborate with cross-functional teams to resolve technical issues and improve overall IT service delivery
  • Develop and maintain technical documentation and training materials to support IT operations
  • Evaluate and test new products and software releases to ensure stability and compatibility
  • Manage incident queues and ensure timely resolution of technical issues
  • Provide ad-hoc and recurring reporting to support operational and governance requirements
Requirements:
  • 5+ years of experience in desktop and virtual computing environments, with a focus on Citrix
  • Experience supporting Office 365, OneDrive, and modern device management
  • Strong Windows 10 administration and troubleshooting skills
  • Knowledge of network security, including firewalls, anti-virus software, and password protection
  • Experience with access management and software packages, including MS Suite, Apple iPhone/iPad, and Cisco Webex
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
What We Offer:

As a Senior Deskside Client Support Specialist at Allianz Life, you will have the opportunity to work with a talented team of IT professionals and contribute to the delivery of exceptional IT services to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.