Salesforce Engagement Manager
3 weeks ago
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $1,186.0M revenue in FY24, delivering 14.5% Y-o-Y growth. Our 23,800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We're also pleased to share that Persistent has been recognized as the "Most Promising Company" of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader and Star Performer in Everest Group's Software Product Engineering Services PEAK Matrix 2024. We also won four 2023 ISG Star of ExcellenceTM Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we've maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.
About the RoleJob Summary:
We are seeking an experienced Salesforce Program Manager to join our team at Persistent Systems. The successful candidate will have a strong background in Salesforce delivery, with a proven track record of managing large-scale programs and ensuring successful client outcomes.
Key Responsibilities:
- Manage the overall account governance, including customer feedback, escalations, risks, issues, dependencies, and customer expectation management.
- Liaise with customer sponsors and stakeholders to ensure delivery of high-quality results and meet client expectations.
- Work closely with onshore and offshore teams to ensure timely and quality delivery of projects.
- Develop and implement account plans, including V2MOM, SWOT, and other relevant techniques.
- Participate in weekly, monthly, and quarterly governance meetings to ensure alignment and progress.
- Ensure compliance with SOW, billing, and other contractual requirements.
- Stay up-to-date with the latest Salesforce technologies and innovations, and share knowledge with peers.
Requirements:
- 15-20 years of total IT work experience, with a strong background in Salesforce delivery.
- Proven track record of managing large-scale programs and ensuring successful client outcomes.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and team members.
- Strong organizational skills, with the ability to prioritize, follow up, and deliver results.
- Fluent in written and verbal English.
What We Offer:
- Competitive salary and benefits package.
- Culture focused on talent development, with quarterly promotion cycles and company-sponsored higher education and certifications.
- Opportunity to work with cutting-edge technologies.
- Employee engagement initiatives, including project parties, flexible work hours, and Long Service awards.
- Annual health check-ups.
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
About Persistent
Persistent Systems is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
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