Customer Success Manager

3 days ago

Chicago, Illinois, United States Salesforce Full time
About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

About the Role

As a Customer Success Manager at Salesforce, you'll serve as a named resource and partner for our Signature customers. You'll orchestrate all deliverables, coordinate the day-to-day customer experience, and develop deep relationships with customers' team members. You'll also partner across Salesforce to provide a unified Signature experience for our customers.

Your Impact

You'll be responsible for:

  • Serving as the single point of customer accountability for the orchestration of all Signature deliverables, experience, renewal, and expansion.
  • Cultivating and maintaining stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers.
  • Helping customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services, providing timely and proactive Salesforce feature guidance, and acting as an advisor for the adoption of new features.
  • Communicating the value of Signature Success and being accountable for ensuring all collaborators understand this value.
  • Acting as an advocate for customers during the triage and resolution of high-severity cases.
Requirements

We're looking for someone with:

  • A minimum of 8 years of work experience in technical customer success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
  • Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.
  • 4+ years' experience in management consulting services.
  • Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization.
  • Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
  • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
  • Knowledge of software development process and design methodologies.
  • Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Preferred Requirements

We're looking for someone with:

  • Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant).
  • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
  • Experience working with Enterprise-level customers.
What We Offer

We offer:

  • World-class enablement and on-demand training.
  • Exposure to executive thought leaders with a passion for living our values.
  • A clear path to promotion with accelerated leadership development programs.
  • Weekly 1:1 coaching with your leadership.
  • Fast Ramp mentorship program.
  • Week-long product boot camp.
  • Sandler Sales Training.
Join Our Team

We're committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our company benefits at salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

  • Customer Engagement Manager

    1 month ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Cancer IQ Full time

    About CancerIQCancerIQ is a cutting-edge technology company that is revolutionizing the way healthcare providers approach cancer risk assessment and management. Our innovative software platform is designed to help health systems improve patient outcomes and reduce the burden of cancer on individuals and communities.The RoleWe are seeking a highly motivated...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Bringg Inc Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually, we're looking...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Synergis Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt Synergis, we're committed to helping our clients achieve their goals through exceptional customer success. As a Customer Success Manager, you'll play a critical role in driving customer adoption, engagement, and retention.Key Responsibilities:Partner with sales teams to ensure...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. As a key member of our commercialization team, you will play a crucial role in driving customer adoption and ensuring a seamless experience for our end-users.Key Responsibilities:Build and maintain strong relationships...

  • Customer Success Manager

    3 weeks ago

    Chicago, Illinois, United States eTeam Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at eTeam. As a key member of our organization, you will play a critical role in ensuring our customers achieve a return on investment and drive successful adoption and engagement with our Hiring Solutions.Key ResponsibilitiesServe as a Customer Champion and AdvocateHelp...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Pyramid Consulting, Inc Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Pyramid Consulting, Inc. This is a full-time opportunity with long-term potential and is located in Chicago, IL (Hybrid). The ideal candidate will have a strong background in customer success, account management, and sales.Key Responsibilities:Drive customer...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    6 days ago

    Chicago, Illinois, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform their workflows.Job SummaryWe're seeking a highly skilled Customer Success Manager to join our team. As a...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Cargado Full time

    About CargadoCargado is a pioneering technology startup that is revolutionizing the way U.S.-Mexico cross-border logistics is executed. With a strong focus on innovation and customer satisfaction, we are committed to simplifying the complexities of freight moving across the border and creating a more reliable and connected supply chain.The RoleWe are seeking...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    3 days ago

    Chicago, Illinois, United States Lightricks Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Lightricks. As a key member of our customer success team, you will be responsible for ensuring our clients maximize the value they gain from our platform.Key Responsibilities:Customer Onboarding: Lead the onboarding process for new clients,...

  • Customer Success Manager

    3 days ago

    Chicago, Illinois, United States Cleo (US) Full time

    {"title": "Customer Success Manager", "description": "Unlock Business Potential with CleoCleo is a cloud integration technology company that empowers businesses to realize their full potential. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    1 week ago

    Chicago, Illinois, United States Cargado, Inc. Full time

    About Cargado, Inc.Cargado, Inc. is a pioneering technology startup revolutionizing the U.S.-Mexico cross-border logistics landscape. Founded by seasoned entrepreneurs with a deep understanding of the freight industry, the company is poised to simplify the complexities of freight movement across the border, creating a more reliable and connected supply...

  • Customer Success Manager

    2 days ago

    Chicago, Illinois, United States Keeper Security, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security, Inc. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through proactive account management, strategic planning, and exceptional customer service.Key...

  • Customer Success Manager

    5 days ago

    Chicago, Illinois, United States Kiddom Full time

    About KiddomKiddom is a pioneering educational platform that aims to bridge the gap between high-quality instructional materials and dynamic digital learning. By integrating cutting-edge curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum, resulting in tailored learning experiences that cater to...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    4 weeks ago

    Chicago, Illinois, United States Coates Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Coates Group. As a key member of our customer support team, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key ResponsibilitiesCustomer Education: Provide clear and concise guidance and updates to stakeholders,...

  • Customer Success Manager

    2 weeks ago

    Chicago, Illinois, United States Sprinklr Full time

    About the RoleSprinklr is a leading enterprise software company that empowers organizations to deliver exceptional customer experiences. As a Sr. Customer Success Manager, you will play a critical role in ensuring our largest customers achieve their strategic objectives and make the most of our platform.Key ResponsibilitiesEmpower customers to improve their...