Patient Services Coordinator

1 week ago

Decatur, Illinois, United States Familia Dental Full time
Job Overview

We are seeking a dedicated Front Desk Receptionist to enhance our patient experience.

About Familia Dental

Founded in 2008, Familia Dental has rapidly expanded due to our commitment to high-quality dental care and a compassionate approach to all individuals. Our practice embodies the core values of integrity, quality, and care in every aspect of our operations. We are deeply invested in community engagement and fostering internal growth. Be part of our mission to give back to the community and make a meaningful impact each day. Familia Dental values internal advancement, making it an excellent place to transform a job into a career.

Role Objective

The primary responsibility is to efficiently manage patient check-ins, verify insurance coverage, confirm or reschedule appointments as necessary, and process payments for services rendered.

Key Responsibilities:

  • Welcome and check in patients upon arrival.
  • Handle incoming calls and manage appointment scheduling.
  • Maintain accurate patient accounts and records.
  • Understand and adhere to insurance plan guidelines and protocols.
  • Exhibit patience and sensitivity towards patient emotions.
  • Listen attentively to patients and collaborate with healthcare professionals, following directives from dentists or supervisors.
  • Verify insurance details for patients.
  • Ensure all record-keeping requirements are completed accurately.
  • Submit claims to insurance providers.
  • Inform the Office Manager of any equipment issues or safety concerns.
  • Participate in morning meetings, chart reviews, and regular office discussions.
  • Adhere to company policies and procedures.
  • Comply with HIPAA regulations, as well as state and federal OSHA laws, while maintaining confidentiality.
  • Perform additional tasks as assigned.

Qualifications and Skills:

  • Exceptional customer service and verbal communication abilities.
  • Proficient in reading, writing, speaking, and understanding information, with the capability to present information effectively to patients.
  • Ability to apply common sense to execute detailed instructions, whether written or verbal.
  • Basic computer proficiency.
  • Experience with dental management software is preferred.
  • Capability to thrive in a fast-paced, patient-centered environment.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal and listening skills.
  • Previous experience in a dental office is preferred but not mandatory.
  • Training will be provided.

Benefits:

  • Health, Dental, and Vision Insurance.
  • 401(k) Retirement Plan.
  • Paid Holidays and Time Off.
  • Access to Financial Advisors.
  • Basic Life and AD&D Insurance.
  • Voluntary Life Insurance.
  • Voluntary Short-Term and Long-Term Disability.

Work Schedule:

Office Hours: Monday to Friday, 8 AM - 6 PM and Saturday, 9 AM - 4 PM.

Full-Time Employment:

  • 4+ days a week, 30-40 hours per week.
  • Availability to work Saturdays as needed.
  • Full shifts (8-10 hours).

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