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Patient Access Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Springfield Clinic. As a Patient Access Specialist, you will be the first point of contact for our guests and will play a critical role in providing a welcoming and exceptional experience.
Key Responsibilities- Answering and Routing Calls: Answer incoming calls, identify the need of the caller, and route calls to the appropriate area or take messages as required.
- Guest Check-in and Verification: Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
- Providing Information and Direction: Proactively assist guests, members of the Care Team, and all team members by providing information, direction, and legendary hospitality.
- Scheduling Appointments: Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
- Collecting Payments and Reconciling Receipts: Collect any patient payments and provide accurate receipts, reconcile receipts with cash collected, and complete required balancing forms in accordance with performance standards.
- Referring Guests to Appropriate Resources: Refer guests with questions regarding financial liability to the appropriate resource(s).
- Documenting Guest Requests: Document guest requests to the Care Team through the Electronic Health Record (EHR).
- Working System Reports and Office Bump List: Work office bump list, wait list, normal letters, and overdue orders for assigned providers/provider groups.
- Identifying and Executing Solutions: Proactively identify issues with processes, policies, teamwork, and technology and work to execute solutions to improve the Associate and/or guest experience.
- Routing Emergency Calls: Route emergency calls to the Care Team or TeleNurse in accordance with the emergency procedure.
- Driving First Call Resolution: Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
- Adhering to Patient Service Standards: Adhere to patient service standards and serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
- Education: High School graduate or equivalent.
- Comfort with Technology: Comfortable with technology and able to learn new systems and software.
- Preferred Qualifications: Administrative or technical background acquired through completion of 2-3 years of college, and minimum one (1) year medical office experience.
- Knowledge, Skills, and Abilities: Ability to establish and maintain meaningful and trusting relationships with associates, guests, and their families; actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families, and other members of the Springfield Clinic team; demonstrate a positive and professional attitude and dress at all times; and effectively multitask under pressure with accuracy in a fast-paced environment.
