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Patient Services Coordinator
2 months ago
We are seeking a dedicated full-time Patient Services Coordinator to enhance our practice.
About Familia Dental
Established in 2008, Familia Dental has experienced significant growth due to our commitment to high-quality dental care and a compassionate approach to our patients. Our practice embodies the principles of integrity, quality, and care in every aspect of our work. We prioritize community engagement and promote internal career development, making Familia Dental an excellent place to transform a job into a fulfilling career.
Role Overview
The primary responsibility of the Patient Services Coordinator is to ensure a smooth check-in process for patients, verify insurance coverage, manage appointment scheduling, and handle payment transactions for services rendered.
Key Responsibilities:
Welcome and check in patients upon arrival Manage phone inquiries and coordinate appointment scheduling Maintain accurate patient records and accounts Understand and apply insurance protocols effectively Exhibit patience and sensitivity towards patient needs Listen attentively to patients and collaborate with healthcare professionals Confirm patient insurance details Ensure meticulous record-keeping practices Process insurance claims accurately Report any equipment issues or safety concerns to the Office Manager Participate in team meetings and daily briefings Adhere to company policies and procedures Comply with HIPAA regulations and maintain confidentiality of patient information. Perform additional tasks as assigned.Required Qualifications:
Strong customer service and communication skills. Proficient in reading, writing, and verbal communication. Ability to follow detailed instructions accurately. Basic computer skills are essential. Experience with dental management software is a plus. Capable of thriving in a fast-paced, patient-centered environment. Excellent organizational and attention to detail. Strong interpersonal and listening abilities. Previous experience in a dental office is preferred but not mandatory. Training will be provided.Benefits:
Comprehensive Health, Dental, and Vision Insurance 401(k) Retirement Savings Plan Paid Holidays and Time Off Access to Financial Advisory Services Basic Life and AD&D Insurance Optional Life Insurance Voluntary Short-Term and Long-Term Disability CoverageWork Schedule:
Office Hours: Monday to Friday, 8 AM - 6 PM and Saturday, 9 AM - 4 PM
Full-Time Employment:
4 or more days a week, 30-40 hours per week Availability to work Saturdays as needed Full shifts ranging from 8 to 10 hours