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Patient Services Coordinator
2 months ago
We are seeking a dedicated full-time Front Desk Receptionist to become an integral part of our practice.
About Familia Dental
Founded in 2008, Familia Dental has rapidly expanded due to our commitment to exceptional dental care and a compassionate approach to all individuals. Our practice embodies the core values of quality, integrity, and empathy in every aspect of our work. We prioritize community engagement and personal development, making it an ideal environment for transforming a job into a fulfilling career.
Role Objective
The primary responsibility is to efficiently manage patient check-ins, verify insurance coverage, confirm or reschedule appointments as necessary, and process payments for services rendered.
Key Responsibilities:
- Welcome and check in patients upon arrival.
- Handle incoming calls and coordinate appointment scheduling.
- Maintain accurate patient accounts and records.
- Understand and adhere to insurance plan guidelines and protocols.
- Exhibit patience and sensitivity towards patient emotions.
- Listen attentively to patients and healthcare professionals, following directives from dentists or supervisors.
- Verify insurance information for patients.
- Ensure all record-keeping requirements are completed accurately.
- Submit claims to insurance providers.
- Inform the Office Manager of any equipment issues or safety concerns.
- Participate in morning meetings, chart reviews, and regular office discussions.
- Adhere to company policies and procedures.
- Comply with HIPAA regulations, as well as state and federal OSHA laws, while maintaining confidentiality.
- Perform additional tasks as assigned.
Qualifications and Skills:
- Exceptional customer service and verbal communication abilities.
- Proficient in reading, writing, speaking, and understanding information, with the capability to present information effectively to patients.
- Ability to apply common sense to follow detailed instructions, whether written or verbal.
- Basic computer proficiency.
- Experience with dental management software is preferred.
- Capacity to thrive in a fast-paced, patient-centered environment.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and listening skills.
- Prior experience in a dental office is preferred but not mandatory.
- Training will be provided.
Benefits:
- Health, Dental, and Vision Insurance.
- 401(k) Retirement Plan.
- Paid Holidays and Time Off.
- Access to Financial Advisors.
- Basic Life and AD&D Insurance.
- Voluntary Life Insurance options.
- Voluntary Short-Term and Long-Term Disability coverage.
Work Schedule:
Office Hours: Monday to Friday, 8 AM - 6 PM and Saturday, 9 AM - 4 PM.
Full-Time Employment:
- 4+ days a week, 30-40 hours per week.
- Availability to work Saturdays as needed.
- Full shifts ranging from 8 to 10 hours.
