Event Coordination Specialist

2 weeks ago

Austin, Texas, United States Pinnacle Live Full time

**Position Overview**

The Event Coordination Specialist serves as the primary liaison for event planners and attendees, ensuring a seamless experience from start to finish. This role is pivotal in delivering exceptional service and support for all event-related needs.

**Company Background**

Pinnacle Live is a leading provider of audio-visual solutions, dedicated to enhancing live event experiences for clients and venues that seek excellence. Our team is composed of passionate professionals who thrive on overcoming challenges to deliver outstanding hospitality and event services.

**Key Responsibilities:**

  • Conduct pre-event checks to confirm that all audio-visual equipment and networking setups are in place.
  • Welcome clients upon arrival and ensure their satisfaction with all technical and networking arrangements.
  • Maintain precise records of client event details within the company's management systems.
  • Collaborate with Sales Managers to accurately document any on-site modifications or additions.
  • Review and finalize daily invoices with clients, securing necessary approvals.
  • Maintain ongoing communication with clients throughout their event duration.
  • Provide basic troubleshooting for audio-visual and networking issues, engaging technical staff as needed.
  • Keep technical teams informed about client requirements and expectations.
  • Assist technical staff with the setup and dismantling of audio-visual equipment when time allows.
  • Report any lost, stolen, or damaged equipment to management immediately.
  • Ensure that all areas utilized by the company are clean, organized, and meet company standards.
  • Continuously seek to enhance technical skills in audio, video, staging, and networking.
  • Adhere to all company policies and procedures.
  • Perform additional duties as assigned.

**Qualifications:**

  • High School Diploma or equivalent.
  • 1-2 years of experience in the audio-visual or hospitality sectors is preferred.
  • At least one year of customer service experience, ideally in a hospitality context.
  • Proficient in general computer operations with a willingness to learn new systems.

**Required Skills:**

To excel in this role, candidates must demonstrate the following:

  • Exceptional customer service abilities.
  • Strong understanding of computer hardware and software.
  • Effective planning and prioritization skills.
  • Excellent interpersonal and communication skills.
  • Outstanding organizational skills with keen attention to detail.
  • Ability to work collaboratively within a team environment.
  • Commitment to delivering top-tier customer service to all stakeholders.
  • Professional demeanor and appearance.

Pinnacle Live is an Equal Employment Opportunity Employer, committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.

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