Technical Lead
6 days ago
VDart Inc is seeking a highly skilled Technical Lead to join our team. As a Technical Lead, you will be responsible for overseeing the design, architecture, and implementation of Salesforce Core, Service Cloud, and Marketing Cloud to enhance customer experience and agent efficiency.
Key Responsibilities:
- Act as the primary technical contact for Salesforce and mobile related queries within the organization, liaising with both internal stakeholders and external vendors.
- Collaborate with cross-functional teams to develop and optimize mobile applications for iOS and/or Android with Salesforce, enhancing functionality across both digital channels.
- Lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing.
- Develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules, and upgrade strategies.
- Monitor system performance and technical debt, resolving technical issues, discerning root cause, and implementing improvements to maintain service levels and user satisfaction.
- Ensure compliance with industry standards and maintain a high level of system security and reliability.
- Manage a team of 1-2 direct or indirect reports, providing guidance and support.
Required Qualifications:
- Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment, with a strong focus on payment gateway integration.
- In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations.
- Proficiency in developing high visibility mobile solutions (iOS and Android platforms).
- Proficiency in micro services, back-end development, and containerized app deployments.
- Self-starter with reliable follow-through, interested in problem-solving with data-driven analysis.
- Experience managing teams, with excellent leadership, communication, and interpersonal skills.
- Bachelor's degree in Computer Science, Information Technology, or related field.
Desired Skills:
- Salesforce certifications, particularly Salesforce Architecture and Development.
- Experience with public cloud providers (particularly AWS).
- Front-end development knowledge.
- Knowledge of CRM platforms and integration tools.
- SAFe agile methodology.
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