Strategic Business Operations Associate

1 week ago


Lansing, Michigan, United States Jackson Full time

Job Purpose

Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our diverse population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth.

Key Responsibilities

  • Perform office support duties and provide business operations support.
  • Demonstrate a willingness to learn and adapt to new processes.
  • Work effectively independently and within a team to achieve business objectives.
  • Exhibit strong time management skills in a high-volume, fast-paced environment.
  • Provide exceptional customer service through inbound and outbound communication.
  • Multi-task effectively, navigating multiple computer applications and systems.
  • Follow detailed written procedures and step-by-step processes to ensure accuracy and efficiency.
  • Demonstrate excellent verbal and written communication skills to effectively collaborate with colleagues and stakeholders.
  • Act professionally in the workplace and maintain a positive attitude.
  • Display problem-solving skills to resolve issues and improve business processes.
  • Organize work efficiently and prioritize tasks to meet deadlines.

Additional Requirements

  • Shifts offered from 6:30am-8pm, Monday-Friday and 6:30am-1pm Saturday.
  • Minimum requirement of 18 hours per week, maximum 29.
  • Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours.
  • First week availability requires a four hour duration for orientation.
  • Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance.

Qualifications

  • H.S. Diploma or equivalent required.
  • Experience in the fields of accounting, finance, IT, math or other business-related field preferred.
  • Basic knowledge of MS Windows environment and MS Office Applications required.
  • Perform clerical/office duties, including data entry skills required.
  • Ability to type 35 words per minute required.

We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected. We celebrate our differences and strive to create a workplace that reflects the communities we serve. Jackson is proud to be an equal opportunity workplace and subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job.



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