IT Support Analyst
2 weeks ago
We are looking for a Helpdesk Technician to join our team at BGSF for a contract-to-hire position.
The ideal candidate will possess strong expertise in network support and be prepared to work onsite.
Role Overview: This role is essential in providing assistance with technology-related issues faced by employees and departments in a 24/7 operational environment. The technician will oversee the stability and continuity of the company's electrical and network systems.
- Identify and resolve incidents by following established procedures.
- Conduct system health checks and maintenance tasks in accordance with documented protocols.
- Familiarity with job scheduling tools, activation, monitoring, and storage processes.
- Possess a foundational understanding of server operating systems, file systems, data center infrastructure, and basic data recovery techniques.
- Have a basic knowledge of networking protocols, principles, and concepts.
- Communicate critical issues clearly and effectively to relevant personnel.
- Understand the installation, configuration, and ongoing usability of computing devices, peripherals, and software.
- Perform remote troubleshooting of network and computing devices when feasible.
- Escalate unresolved issues according to established protocols.
- Provide training and orientation to customers on hardware and software usage as necessary.
- Be available to respond to inquiries consistently.
- Take responsibility for resolving customer emails within set timelines.
Essential Skills and Qualifications:
- Exceptional customer service skills, embodying the role of the "Voice of the Customer".
- Strong organizational skills with attention to detail.
- Experience in collaborative team settings as well as the ability to work independently.
- Capability to identify and lead the resolution of issues to enhance customer service.
- Timely response to customer requests or inquiries using established methodologies.
Preferred Skills and Qualifications:
- Experience in contact centers or helpdesk environments.
- Proficiency in using and troubleshooting Microsoft products such as Windows and Office.
- Experience in a dynamic, fast-paced work environment.
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