Senior Application Support Analyst
1 week ago
Position Title: Senior Application Support Analyst
Department: Information Technology Services
Job Type: Full-Time Civil Service
Salary: $77, $90,572.11 Annually
Position Overview:
This role is focused on providing expert support for Cityworks and related system integrations within the Information Technology Services (ITS) Department. The ITS team operates continuously to maintain optimal communication channels within the organization and with the public.
Key Responsibilities:
- Deliver primary application support for Cityworks Public Land Licensing (PLL) and Asset Management System (AMS) utilized by various government departments.
- Conduct application testing, including the development and execution of test plans and troubleshooting for Cityworks and associated applications.
- Facilitate end-user training sessions, ensuring the preparation and updating of training materials.
- Implement application configurations based on user requests, adapting to shifting priorities.
- Generate and modify reports in Cityworks and related systems using Crystal Reports, stored procedures, and SQL queries.
- Engage in business analysis for enterprise-wide projects, contributing to project planning, deliverable tracking, and status reporting.
- Create and test SQL scripts for database updates and data extraction.
- Act as a liaison for departmental and project activities related to application development or customization.
- Coordinate and communicate effectively with team members, process owners, users, and technical teams.
Minimum Qualifications:
A minimum of four years of experience in information technology systems support or programming, with specific experience in Cityworks PLL and/or AMS configuration and support.
Preferred Skills:
- Proficiency in creating and maintaining Crystal Reports.
- Experience with SQL Server Management Studio (SSMS).
- Ability to write SQL queries for data updates and extraction.
- Background in large-scale enterprise system implementations.
- Familiarity with Metro Nashville Government processes.
We are committed to fostering a diverse workforce and encourage all qualified individuals to apply.
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