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Business Operations Analyst

2 months ago

Nashville, Tennessee, United States nLeague Full time

Job Summary

We are seeking a highly skilled Business Operations Analyst to join our team at nLeague. As a Business Operations Analyst, you will be responsible for providing first-level contact and issue resolution for data submission errors for our Education Information System (EIS) and Tennessee Investment in Student Achievement (TISA).

Key Responsibilities

  • Respond to questions and issues as reported by multiple application users, learning established procedures for support, and recording issues on an incident tracking system in a timely manner.
  • Troubleshoot incident causes and resolutions or escalate as necessary, working with the manager and project team to discuss trends, documentation, and improvements necessary to improve support.
  • Work relatively independently with users, learning the Department's Educational Information System and the five integrated student information systems used by districts in Tennessee for data collection.
  • Develop and maintain excellent verbal and written communication skills, as well as outstanding customer service skills.
  • Participate in quarterly meetings in our Nashville office.

Requirements

  • Excellent customer support and communication skills.
  • Technical troubleshooting and solutioning skills.
  • Ability to work in a fast-paced environment.