IT Support Analyst

4 weeks ago

Nashville, Tennessee, United States Atechstar Full time
Job DescriptionResponsibilities Responsible for the Account Access
  • Provisioning maintenance & control.
Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well. Required to be on weekend on call shift to ensure critical apps are monitored and Supported. Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket. Work with the other Agent to ensure the tickets volumes are well handled and managed. Support Maintenance activity Health Checks and User trainings. Support teams and ensure the documentation is applicable wherever it is applicable.
Key Skills Ability to Learn New Software and Hardware. Active Listening. Adaptability. Analysis of Technical Issues. Application Support. Assessing Customer Support Needs. Attention to Detail.

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