Director of Guest Services

5 days ago


Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time
About the Role

We are seeking a highly skilled and experienced Director of Guest Services to join our team at Kalahari Resorts & Conventions. As a key member of our leadership team, you will be responsible for overseeing the front office, bell staff, and concierge teams, ensuring that our guests receive exceptional service and a memorable experience.

Key Responsibilities
  • Supervise and manage the front office, bell staff, and concierge teams to ensure seamless guest service delivery.
  • Work in partnership with the front office manager(s), director of rooms, and the guest experience team to achieve desired results.
  • Represent property management in resolving guest or property-related situations.
  • Manage the flow of inquiries and direct guests within the lobby.
Requirements
  • Four years of previous front office or guest service manager experience.
  • Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
  • Experience growing others and looking for growth.
  • Basic P&L/budget experience.
  • Passion, energy, self-motivation, and an infectious personality.
Preferred Qualifications
  • Bilingual.
  • Experience with a property of 500 rooms or more.
  • Basic sales experience.
  • Formal training or hands-on education in hotel management and operations.
About Us

Kalahari Resorts & Conventions is a leading hospitality company that delivers exceptional guest experiences and innovative solutions. We are committed to providing a comprehensive and attractive benefits package, including promotion from within, mental, financial, physical, work-life, and career wellness initiatives, educational opportunities, and a full and varied benefit package available for full-time associates.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



  • Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

    Director of Guest ServicesKalahari Resorts & Conventions is seeking a seasoned professional to lead our front office, bell staff, and concierge teams. As Director of Guest Services, you will be responsible for ensuring exceptional hospitality and service standards are met, while working closely with the front office manager, director of rooms, and guest...


  • Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Guest Services and Operations to join our team at Kalahari Resorts & Conventions. As a key member of our leadership team, you will be responsible for overseeing the front office, bell staff, and concierge teams, ensuring that our guests receive exceptional service and a memorable...


  • Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full time

    ### Job Title: Guest Service Representative #### Job Summary We are seeking a highly skilled Guest Service Representative to join our team at Chula Vista Resort in Wisconsin Dells, WI. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our...


  • Wisconsin Dells, Wisconsin, United States Bluegreen Vacations Full time

    About Bluegreen VacationsWe're a company that values our associates and strives to create memorable experiences for our guests. With over 60 resorts across the U.S. and Caribbean, we take pride in our work.ResponsibilitiesAs a Guest Reception Representative, you'll play a crucial role in ensuring a positive experience for our guests. Your responsibilities...


  • Wisconsin Dells, Wisconsin, United States Travel + Leisure Full time

    Unlock the Magic of Travel + LeisureAt Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an exceptional experience.What You'll Do:Provide warm...


  • Wisconsin Dells, Wisconsin, United States Travel + Leisure Co. Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Travel + Leisure Co. The successful candidate will be responsible for leading the Guest Services department, ensuring exceptional customer experiences, and driving business growth.Key ResponsibilitiesLead the Guest Services team to deliver exceptional...


  • Wisconsin Dells, Wisconsin, United States Travel + Leisure Full time

    Be the First to Welcome Our GuestsWe're looking for a friendly and welcoming Overnight Guest Service Associate to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing exceptional service to our guests from registration to checkout.Key Responsibilities:Extend warm welcomes to guests from around the...


  • Wisconsin Dells, Wisconsin, United States Travel + Leisure Full time

    Unlock the Art of Exceptional Guest ExperiencesAt Travel + Leisure Co., we're passionate about putting the world on vacation. As an Overnight Guest Services Associate, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, exceptional service, and contagious smile will set the tone for an unforgettable experience.Key...

  • Guest Receptionist

    2 weeks ago


    Wisconsin Dells, Wisconsin, United States Bluegreen Vacations Full time

    About Bluegreen VacationsWe're a dynamic company that prides itself on creating unforgettable experiences for our guests. With over 60 resorts across the U.S. and Caribbean, we're always looking for talented individuals to join our team.ResponsibilitiesProvide exceptional customer service, ensuring a warm and welcoming experience for all guests.Ensure that...

  • Food Service Director

    4 weeks ago


    Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to oversee the daily operations of our Wisconsin Brew Pub. As a key member of our management team, you will be responsible for ensuring exceptional guest service, maintaining high food quality and safety standards, and driving sales growth.Key ResponsibilitiesLead and...


  • Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Kalahari Resorts & Conventions. As a Telephone Support Specialist, you will be responsible for providing exceptional service to our guests over the phone, ensuring a seamless and enjoyable experience.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a...

  • Director of Banquets

    2 weeks ago


    Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Banquets to join our team at Kalahari Resorts & Conventions. As a key member of our Food and Beverage department, you will be responsible for leading the setup, audio-visual staff, and banquet execution teams for the convention center.As a Director of Banquets, you will be responsible...

  • Campground Director

    2 weeks ago


    Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full time

    We are seeking a highly motivated and experienced Campground Manager to join our team at the Wisconsin Dells, KOA Holiday. As a Campground Manager, you will be responsible for overseeing the daily operations of our outdoor hospitality business, ensuring a unique and rewarding work/life balance for our staff and guests.Key Responsibilities:Manage the overall...


  • Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

    {"h1": "PBX - Telephone Operator Job Description", "p": "At Kalahari Resorts & Conventions, we are seeking a skilled PBX - Telephone Operator to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for handling incoming calls, responding to guest inquiries, and resolving issues in a timely and professional...


  • Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full time

    Job Summary:We are seeking a highly motivated and customer-focused Reservationist to join our team at Chula Vista Resort in Wisconsin Dells, WI. As a Reservationist, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service: Create a positive...


  • Wisconsin Dells, Wisconsin, United States Bluegreen Vacations Full time

    Deliver Exceptional Guest ExperiencesWe're seeking a dedicated individual to join our team as a Welcome Center Representative in Lake Delton. As a crucial member of our team, you'll be responsible for ensuring our guests and owners have a great experience upon arrival for their vacation.Key Responsibilities:Warmly greet owners and guests upon arrival,...


  • Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

    {"h1": "PBX - Telephone Operator Job Description", "p": "At Kalahari Resorts & Conventions, we are seeking a skilled PBX - Telephone Operator to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for handling incoming calls, responding to guest inquiries, and resolving issues in a timely and professional...


  • Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full time

    Job Title: ReservationistAt Chula Vista Resort, we are seeking a highly skilled and customer-focused Reservationist to join our team. As a Reservationist, you will be responsible for creating a positive and memorable experience for our guests from the moment they contact us.Key Responsibilities:Take all reservations in accordance with our standard operating...


  • Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full time

    {"Job Title": "Reservationist", "Job Summary": "We are seeking a highly skilled and customer-focused Reservationist to join our team at Chula Vista Resort in Wisconsin Dells, WI. As a Reservationist, you will be responsible for taking all reservations in accordance with standard operating procedures and policies, providing accurate and friendly information...


  • Wisconsin Dells, Wisconsin, United States Wisconsin Dells, WI Full time

    Reservations Agent Job DescriptionThe Wilderness Resort in Wisconsin Dells, WI is seeking a skilled Reservations Agent to join our team.Key Responsibilities:Communicate effectively with guests and respond to their inquiries in a timely and professional manner.Answer and direct telephone calls, providing excellent customer service and resolving issues...