Director of Guest Services
5 days ago
We are seeking a highly skilled and experienced Director of Guest Services to join our team at Kalahari Resorts & Conventions. As a key member of our leadership team, you will be responsible for overseeing the front office, bell staff, and concierge teams, ensuring that our guests receive exceptional service and a memorable experience.
Key Responsibilities- Supervise and manage the front office, bell staff, and concierge teams to ensure seamless guest service delivery.
- Work in partnership with the front office manager(s), director of rooms, and the guest experience team to achieve desired results.
- Represent property management in resolving guest or property-related situations.
- Manage the flow of inquiries and direct guests within the lobby.
- Four years of previous front office or guest service manager experience.
- Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
- Experience growing others and looking for growth.
- Basic P&L/budget experience.
- Passion, energy, self-motivation, and an infectious personality.
- Bilingual.
- Experience with a property of 500 rooms or more.
- Basic sales experience.
- Formal training or hands-on education in hotel management and operations.
Kalahari Resorts & Conventions is a leading hospitality company that delivers exceptional guest experiences and innovative solutions. We are committed to providing a comprehensive and attractive benefits package, including promotion from within, mental, financial, physical, work-life, and career wellness initiatives, educational opportunities, and a full and varied benefit package available for full-time associates.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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