Network Planning Director

5 days ago


Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time

We are seeking a seasoned professional to join our team as a Director of Guest Services at Kalahari Resorts Conventions. In this role, you will oversee the front office, bell staff, and concierge teams, working closely with the front office manager(s), director of rooms, and the guest experience team to achieve our desired results.

As a key member of our property management team, you will represent the company in resolving guest or property-related situations, manage the flow of inquiries, and direct guests within the lobby. Your expertise in hotel management and operations will be essential in ensuring the highest levels of hospitality and service are provided.

To be successful in this role, you will require four years of previous front office or guest service manager experience, be bilingual, and have formal training or hands-on education in hotel management and operations. You will also embody the spirit of our brand, promising authenticity, curiosity, honesty, timeliness, and follow-through.

We offer a comprehensive benefits package, including mental, financial, physical, work-life, and career wellness initiatives, as well as paid time off, dedicated wellness days, and holiday pay. Our company values relationship building, and we are committed to recognizing and rewarding our associates for their hard work and dedication.

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented group of professionals who share our passion for delivering exceptional guest experiences. If you are a motivated and results-driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.



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