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Sales Engineering Manager

2 months ago

Houston, Texas, United States Comcast Full time

At Comcast, we unite the finest in media and technology, driving innovation to craft unparalleled entertainment and online experiences. As a prominent Fortune 50 entity, we lead the way in diverse and captivating sectors, offering career opportunities across various locations and disciplines. Our remarkable team propels us to the forefront of change, delivering cutting-edge products and services to millions of customers daily. If you share our enthusiasm for collaboration, our vision to transform industries, and our ambition to shape the future of media and technology, we invite you to advance your career with us.

Position Overview

This role is pivotal in steering the Client/Sales Engineering teams responsible for marketing Comcast's High Capacity Ethernet Networks, Internet, Video, and Advanced Voice services to Enterprise/Metro E, Mid-Market, and National Accounts. The position may involve managing a team comprising both exempt and non-exempt personnel. You will provide expert guidance to team members as necessary and develop strategies to enhance departmental efficiency while assisting in budget development and management.

Key Responsibilities

  • Lead and mentor a sales engineering team to drive Comcast Business Class sales.
  • Design and execute processes to enhance sales efficiency and minimize cycle times.
  • Serve as a subject matter expert on all Comcast Business Services products and offerings.
  • Facilitate collaboration between the sales engineering team and National Engineering and Technical Operations (NETO).
  • Manage relationships with external equipment vendors to enhance the technical knowledge of field teams.
  • Stay informed about the competitive landscape and emerging technologies to strategically position Comcast in the market.
  • Exercise independent judgment and discretion in significant matters.
  • Maintain regular, consistent, and punctual attendance, with the ability to work flexible hours, including nights and weekends, as needed.
  • Perform additional duties and responsibilities as assigned.

Expectations for All Employees

  • Embrace our Operating Principles as the foundation for your work.
  • Prioritize the customer experience by ensuring seamless digital interactions at every touchpoint.
  • Be proactive learners and advocates of our innovative technology and services.
  • Collaborate effectively to achieve significant outcomes and remain open to new ideas.
  • Engage actively in the Net Promoter System to incorporate employee and customer feedback.
  • Drive results and foster growth.
  • Champion inclusion and diversity within the workplace.
  • Act with integrity towards colleagues, customers, investors, and the community.

Disclaimer:

  • This information is intended to convey the general nature and level of work performed by employees in this role and is not a comprehensive inventory of all duties, responsibilities, and qualifications.

We believe that benefits should connect you to the support you need during critical moments and assist you in caring for those who matter most. Therefore, we offer a variety of options, expert guidance, and always-on tools tailored to meet your needs—supporting you physically, financially, and emotionally through significant milestones and daily life.

For more details, please refer to the benefits summary available on our careers site.

Education Requirements

A Bachelor's Degree is preferred; however, Comcast may also consider candidates with a combination of relevant coursework and experience or extensive professional experience in related fields.

Certifications

Relevant certifications may include Cisco Certified Network Professional (CCNP), Fortinet Network Security Expert Program - Professional (NSE-4), Juniper Networks Certified Associate - Design (JNCDA), and MEF Carrier Ethernet Certified Professional (MEF-CECP).

Experience Requirements

A minimum of 5-7 years of relevant experience is required. Comcast is proud to be an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.