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Front Desk Associate

1 month ago

Fort Worth, Texas, United States Scenthound Full time
About the Position:

The Sales & Front Desk Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires a passion for dogs and dog health & wellness, as well as sales experience and confidence in selling services and products.

Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, services, add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
Requirements:
  • Familiarity with dogs
  • Sales experience and confidence in selling services and products
  • Customer service experience (retail, restaurant)
  • Computer/Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment
  • Willingness to learn other positions (cross-training)
What We're Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover.

Compensation:

$15.00 per hour