Front Desk Representative

4 weeks ago


Fort Worth, Texas, United States MCR Hotels Full time
Job Title: Front Desk Agent

At MCR Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records and reports, including guest requests and complaints.
  • Collaborate with other departments to ensure seamless service delivery.
Requirements:
  • Positive attitude and willingness to learn.
  • Ability to multitask and prioritize tasks effectively.
  • Excellent communication and problem-solving skills.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Preferred Qualifications:
  • Experience in a hotel or related field.
  • Brand knowledge and experience.

MCR Hotels offers a competitive compensation package, including hotel discounts, weekly pay, paid time off, and retirement options. We are committed to providing opportunities for career advancement and upward mobility. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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