Customer Service Representative with Inside Sales Expertise
2 weeks ago
Benefits and Perks
Competitive compensation and benefits package
Career Growth Opportunities
We are seeking a professional customer service representative to provide exceptional service to our customers. In this role, you will handle inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions to ensure a great customer experience.
Responsibilities
- Receive and place calls to customers
- Identify customer needs and provide solutions
- Refer to premade scripts for customer service topics
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma or equivalent
- Previous experience as a call center representative or similar role
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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