Customer Service and Inside Sales Representative

3 weeks ago


El Cajon, California, United States Daikin Full time
Customer Service Representative Role at Daikin

As a Customer Service Representative at Daikin, you will be responsible for receiving and responding to customer inquiries, both internal and external. This includes entering and updating caller information into the CRM database to ensure timely and satisfactory resolution of customer issues. Additionally, you will view customer profiles to determine the best course of action and update your knowledge of products and parts, including substitutions. This role requires strong communication and problem-solving skills to provide excellent customer service.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or instant messaging
  • Enter and update customer information in the CRM database
  • View customer profiles to determine the best course of action
  • Update knowledge of products and parts, including substitutions


Why Work at Daikin?

Daikin is a leading manufacturer of air conditioning and refrigeration products. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to providing exceptional customer service and support. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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