Customer Service Ambassador

4 weeks ago


El Monte, California, United States FM Marketing LLC Full time
Customer Service Representative

We are the driving force behind our company's success. Our Customer Service Representative team plays a vital role in delivering exceptional customer experiences and driving sales. We're passionate about going above and beyond for our customers, which sets us apart from the rest. Our team members are self-motivated and energized by our ambitious goals, and we're relentless in achieving them.

Our Mission: We're committed to becoming the most admired business consulting and sales firm in the country. We recognize and reward top talent and uphold a distinctive company culture.

Key Responsibilities:

  • Execute and accurately complete customer orders directly
  • Stay up-to-date with company products and sales promotions
  • Create orders, schedule appointments, and collaborate with multiple departments to improve customer satisfaction
  • Build and maintain relationships directly with customers
  • Create a positive and fun work culture and promote teamwork
  • Assist customers in determining ordering requirements or services to fit their needs
  • Practice customer focus, collaboration, and communication with the team

Desired Qualifications:

  • High school diploma/GED or equivalent work experience
  • Skilled in relationship building
  • Attentive and great at active listening
  • Clear communicator with the ability to use positive language
  • Passion for helping others and a love for people
  • Ability to stay calm and composed when dealing with stressed or upset customers
  • Ambitious and driven individual
  • Team player with the ability to accomplish individual goals

This is an entry-level position with exciting opportunities for advancement based on performance and experience. We're committed to investing in our team members and helping them grow in their careers.



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