Customer Service Representative

1 month ago


South El Monte, California, United States PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and promoting our educational programs.

Job Summary

As a Customer Service Representative, you will be the primary point of contact for our customers, handling inbound and outbound calls, emails, and other communication channels. You will be responsible for providing accurate and timely information, resolving customer complaints, and promoting our products and services.

Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information about our educational programs and services
  • Upsell and cross-sell our products and services to customers
  • Document all customer interactions and maintain accurate records
  • Participate in training and development programs to improve customer service skills and knowledge
Requirements
  • Bilingual in English and Spanish
  • High school diploma or equivalent
  • Previous customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
Benefits
  • Competitive compensation package
  • Opportunities for career growth and professional development


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