Customer Service Representative
4 weeks ago
EFP Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients in the aerospace industry.
This is a fantastic opportunity for a motivated and detail-oriented individual to join a dynamic team and contribute to the success of our clients.
Key Responsibilities- Prepare, process, and route all incoming and outgoing quotes in accordance with customer deadlines.
- Process customer purchase orders per Risk Analysis (per AS9100) and enter orders to ERP system.
- Maintain open, closed, and archived customer orders and quotes.
- Maintain ERP customer database.
- Routinely process purchase order follow-ups, weekly status reports, work order changes, delivery expedites, and troubleshoot problematic purchase orders.
- Perform liaison activities between the customer, engineering, inspection, accounting, and shipping personnel.
- $18-23 depending on experience.
- Knowledge of AS9100 Quality System a plus.
- Experience of working with Aerospace OEMs.
- Attention to detail / accuracy.
- Punctuality.
- Safety-minded.
- Willingness to learn and teach.
- Adaptable and humble.
- Critical thinker.
- Team player.
- Ability to work unsupervised and in a group.
- Knowledge of customer service ethics, principles, and procedures.
- Proficiency in administrative and documentation procedures.
- Minimum of 3 years of experience in Customer Service.
- Good English reading and writing skills.
- Computer Skills: Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc).
- Ability to work 40+ hours of work as needed.
- Full-time work: 8 hours/shift, M-F.
- Overtime (OT) expected depending on production needs.
- Positive attitude, good oral and written communication skills, and team player is a must.
- Regular attendance is critical.
- Ability to multi-task, prioritize, and manage time effectively.
We want to help job seekers put their talents to work in positions that suit their skills and stimulate their success. We are committed to connecting great companies with great employees and opening up opportunities for both by providing the highest quality of outsourced employment and human resource services.
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