Customer Support Specialist, Financial Services
2 weeks ago
About the Company
Robinhood is a pioneering fintech organization dedicated to making financial markets accessible to everyone. Our mission centers around empowering individuals by providing them with the tools and information they need to engage with their finances confidently.
Role Overview
As a vital member of our customer experience team, you will serve as the primary point of contact for our users, utilizing your exceptional empathy and product knowledge to ensure they feel valued and understood.
Your Responsibilities
- Deliver outstanding customer service through various communication channels including phone, email, and chat.
- Act as the voice of the customer, identifying opportunities for improvement to enhance customer satisfaction.
- Develop a deep understanding of complex financial concepts such as equities trading, margin, and options trading to better assist our customers.
Qualifications
- Active FINRA Series 7 and 63 Licenses, demonstrating your ability to apply brokerage knowledge effectively.
- Strong customer service skills with excellent written and verbal communication abilities.
- Adaptability to different customer experience delivery methods, including both verbal and written communication.
- Capability to alleviate customer concerns through exceptional service skills.
- Self-motivated and eager to learn in a fast-paced environment, with the ability to prioritize tasks effectively.
Work Schedule
We offer a variety of flexible schedules to accommodate both customer and employee needs.
Compensation
The expected salary range for this position varies based on location and is aligned with our compensation zones. This role is also eligible for participation in a bonus plan.
Diversity and Inclusion
At Robinhood, we are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees.
-
Customer Support Specialist, Financial Services
2 weeks ago
Lake Mary, Florida, United States Robinhood Full timeAbout the RoleAs a vital member of our customer experience team, you will embody the voice of our company, utilizing exceptional empathy and product knowledge to ensure our users feel valued and understood.Your ResponsibilitiesIn this role, you will:Provide outstanding customer support through various channels including phone, email, and chat.Act as the...
-
Customer Support Specialist, Financial Services
2 weeks ago
Lake Mary, Florida, United States Robinhood Full timeAbout the RoleAs a pivotal member of our customer support team, you will embody the voice of our clients, utilizing your exceptional empathy and product knowledge to ensure that our users feel acknowledged and appreciated.Your ResponsibilitiesIn this role, you will:Provide outstanding customer service through various communication channels including phone,...
-
Collector III
5 days ago
Lake Mary, Florida, United States Addition Financial Full timeAbout the RoleWe are seeking a highly skilled Collector III - Financial Recovery Specialist to join our team at Addition Financial. As a subject matter expert, you will be responsible for notifying or locating borrowers with delinquent accounts and attempting to secure payment through various means.Key ResponsibilitiesMaintain a financially sound loan...
-
Client Support Representative
2 weeks ago
Lake Mary, Florida, United States CNA Financial Corporation Full timeJoin Our Team as a Customer Service SpecialistAt CNA Financial Corporation, we are seeking a dedicated Customer Service Specialist to enhance our Retail and Insurance divisions. In this role, you will serve as a crucial Business Partner, executing a range of responsibilities aligned with our operational standards.Your Key Responsibilities Include:Efficiently...
-
Customer Support Specialist
1 week ago
Lake Mary, Florida, United States Seacoast Bank Full timeJob OverviewPOSITION SUMMARY:This role is focused on enhancing customer engagement, expanding the client base, and driving revenue by establishing strong connections with both new and existing clients. The individual will assess the financial requirements of customers and align them with Seacoast Bank's offerings. This position entails delivering exceptional...
-
Customer Support Specialist
2 weeks ago
Lake Mary, Florida, United States Seacoast Bank Full timeJOB SUMMARY: This role is essential for enhancing customer engagement, expanding the client base, and driving revenue growth by establishing strong connections with both new and existing clients. The incumbent will assess the current and future financial requirements of customers and align them with Seacoast Bank's offerings. This position encompasses...
-
Customer Support Specialist
2 weeks ago
Lake Mary, Florida, United States Seacoast Bank Full timeJob OverviewPOSITION SUMMARY:This role is essential for enhancing deposits, expanding the customer base, and driving revenue by establishing strong connections with both new and existing clients. The individual will assess the current and future financial requirements of customers and align Seacoast Bank's offerings to meet those needs. This position...
-
Customer Support Specialist
1 week ago
Lake Mary, Florida, United States Seacoast Bank Full timeJOB SUMMARY: This role is focused on enhancing customer engagement, expanding the client base, and driving revenue growth by establishing strong connections with both new and existing clients. The individual will assess the current and future financial requirements of customers and align them with Seacoast Bank's offerings. This position encompasses customer...
-
Customer Support Specialist
1 week ago
Lake Mary, Florida, United States Seacoast Bank Full timeJOB SUMMARY: This role is focused on enhancing customer engagement, expanding the client base, and driving revenue growth by establishing strong connections with both new and existing clients. The individual will assess the current and future financial requirements of customers and align them with Seacoast Bank's offerings. This position entails delivering...
-
Customer Support Specialist
2 weeks ago
Lake Mary, Florida, United States Seacoast Bank Full timeJob OverviewPOSITION SUMMARY:This role is pivotal in enhancing customer engagement, expanding the client base, and driving revenue growth by fostering strong relationships with both new and existing clients. The individual will assess the current and future financial requirements of customers and align them with Seacoast Bank's offerings. This position...
-
Customer Care Associate
2 weeks ago
Lake Mary, Florida, United States CNA Financial Corporation Full timeCNA Financial Corporation is seeking a dedicated Customer Service Specialist to enhance our team and contribute significantly within our Retail and Insurance sectors. In this role, you will engage in a range of activities aligned with our operational standards. Your key responsibilities will encompass:Promptly addressing and managing inquiries through...
-
Customer Service Representative
1 day ago
Lake Mary, Florida, United States Innova Solutions Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Innova Solutions. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesComplex Analytics and Reporting: Provide advanced analytics and reporting services to improve...
-
Customer Service Specialist
2 weeks ago
Lake Mary, Florida, United States Innova Solutions Full timeInnova Solutions is seeking a Customer Service SpecialistPosition Type: Fulltime/ContractLocation: Hybrid RoleDuration: 12 Months (Temp to Perm)Schedule: 8am - 11pmTraining: Online with subsequent onsite requirementsAs a Customer Service Specialist, your responsibilities will include:Delivering advanced analytics and reporting services aimed at enhancing and...
-
Customer Service Specialist
2 weeks ago
Lake Mary, Florida, United States Innova Solutions Full timeInnova Solutions is currently seeking a Customer Service SpecialistPosition Type: Fulltime/ContractLocation: Hybrid RoleDuration: 12 Months (Temp to Perm)Schedule: 8am - 11pmTraining: Online with subsequent onsite requirementsAs a Customer Service Specialist, your responsibilities will include:Delivering advanced analytics and reporting services aimed at...
-
Customer Service Specialist
2 weeks ago
Lake Mary, Florida, United States Innova Solutions Full timeInnova Solutions is seeking a dedicated Customer Service SpecialistPosition Type: Fulltime/ContractLocation: Hybrid RoleDuration: 12 Months (Temp to Perm)Schedule: 8am - 11pmTraining: Online with subsequent onsite requirementsAs a Customer Service Specialist, your responsibilities will include:Delivering advanced analytics and reporting services aimed at...
-
Financial Services Representative
11 hours ago
Lake Mary, Florida, United States Innova Solutions Full timeJob SummaryWe are seeking a highly skilled Financial Services Representative to join our team at Innova Solutions. As a Financial Services Representative, you will be responsible for providing exceptional customer service to our clients, troubleshooting incoming customer questions, and managing complex external client issues.Key ResponsibilitiesProvide...
-
IT Support Specialist
5 days ago
Lake Mary, Florida, United States Kappa Services Full timeJob SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Kappa Services. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide technical support and...
-
Customer Service Specialist
2 weeks ago
Lake Mary, Florida, United States Innova Solutions Full timeInnova Solutions is currently seeking a Customer Service SpecialistPosition Type: Fulltime/ContractLocation: Lake Mary, Florida (Hybrid Role)Duration: 12 Months (Temp to Perm)Schedule: 8am - 11pmTraining will be conducted online via camera, and once completed, the role will require onsite presence.As a Customer Service Specialist, your responsibilities will...
-
Customer Service Representative
3 days ago
Lake Mary, Florida, United States Innova Solutions Full timeJob SummaryWe are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Innova Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Communication: Respond to client inquiries...
-
Mortgage Operations Specialist
2 weeks ago
Lake Mary, Florida, United States Addition-Financial Full timeJob OverviewAbout Addition Financial: We are a member-focused, not-for-profit financial cooperative dedicated to providing a wide range of financial solutions aimed at helping our members achieve their financial aspirations. Since our inception in 1937, our mission has been to promote financial success and education, positively impacting the lives of our...