Customer Support Specialist, Financial Services

2 weeks ago


Lake Mary, Florida, United States Robinhood Full time

About the Company
Robinhood is a pioneering fintech organization dedicated to making financial markets accessible to everyone. Our mission centers around empowering individuals by providing them with the tools and information they need to engage with their finances confidently.

Role Overview
As a vital member of our customer experience team, you will serve as the primary point of contact for our users, utilizing your exceptional empathy and product knowledge to ensure they feel valued and understood.

Your Responsibilities
- Deliver outstanding customer service through various communication channels including phone, email, and chat.
- Act as the voice of the customer, identifying opportunities for improvement to enhance customer satisfaction.
- Develop a deep understanding of complex financial concepts such as equities trading, margin, and options trading to better assist our customers.

Qualifications
- Active FINRA Series 7 and 63 Licenses, demonstrating your ability to apply brokerage knowledge effectively.
- Strong customer service skills with excellent written and verbal communication abilities.
- Adaptability to different customer experience delivery methods, including both verbal and written communication.
- Capability to alleviate customer concerns through exceptional service skills.
- Self-motivated and eager to learn in a fast-paced environment, with the ability to prioritize tasks effectively.

Work Schedule
We offer a variety of flexible schedules to accommodate both customer and employee needs.

Compensation
The expected salary range for this position varies based on location and is aligned with our compensation zones. This role is also eligible for participation in a bonus plan.

Diversity and Inclusion
At Robinhood, we are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees.



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