Customer Support Specialist, Financial Services

2 weeks ago


Lake Mary, Florida, United States Robinhood Full time

About the Role
As a pivotal member of our customer support team, you will embody the voice of our clients, utilizing your exceptional empathy and product knowledge to ensure that our users feel acknowledged and appreciated.

Your Responsibilities
In this role, you will:

  • Provide outstanding customer service through various communication channels including phone, email, and chat.
  • Act as the voice of the customer, identifying opportunities for improvement to enhance customer satisfaction.
  • Deepen your understanding of financial services by mastering complex concepts such as equities trading, margin, and options trading.

What You Bring
The ideal candidate will possess:

  • Active FINRA Series 7 and 63 Licenses, with the ability to apply your brokerage knowledge effectively.
  • Strong customer service skills, both written and verbal, with a genuine passion for assisting clients.
  • Adaptability to various customer experience delivery methods, including phone and written communication.
  • Exceptional skills in alleviating customer concerns through outstanding service.
  • A proactive attitude and eagerness to learn in a dynamic environment.
  • The ability to think independently, prioritize tasks, and manage multiple responsibilities efficiently.

Schedule Flexibility
As we adapt to meet the evolving needs of our customers, flexibility in your schedule is essential, which may include evening and weekend hours.

Compensation
The expected salary range for this position is determined by the location of the role and aligns with one of three compensation zones. This position is also eligible for a bonus plan.

Diversity and Inclusion
We are committed to fostering a diverse workplace and providing equal opportunities for all applicants and employees. We believe that a diverse team enhances our work environment and drives innovation.



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