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Customer Engagement Specialist

2 months ago

Lake Mary, Florida, United States Scenthound SODO Orlando, FL Full time
Job OverviewBenefits:
  • Company gatherings
  • Employee discounts on services
  • Complimentary uniforms
  • Professional training and development opportunities

Perks and Advantages:
  • Clear career advancement path to managerial roles (Assistant Manager, Manager) and more
  • Incentives for sales performance
  • Exclusive discounts
Position Summary:
The Sales and Service Associate plays a vital role at Scenthound, concentrating on promoting memberships while delivering outstanding service to every client.

Requirements:
  • Proven sales experience, particularly in membership sales
  • Background in customer service (retail or hospitality)
  • Proficiency with technology and computer systems
  • A genuine love for dogs and their health and wellness
  • Dependable transportation
  • Willingness to work in a smoke-free environment
Ideal Candidate:
We seek a driven team player who is passionate about sales and customer service. A successful Sales and Service Associate is personable, self-driven, an independent thinker, and a compassionate dog enthusiast. We are looking for someone eager to develop their career through our structured training program to become a Scenthound Manager.

Key Responsibilities:
  • Promote membership sales through education on health and wellness
  • Achieve key performance metrics such as average ticket price and rebooking ratios through memberships, services, and retail sales
  • Generate leads for memberships; follow up with prospective members
  • Handle phone inquiries, schedule appointments, and manage customer records
  • Oversee cash handling and maintain the cash drawer
  • Manage customer expectations, address concerns, and retain memberships
  • Maintain cleanliness and organization of the reception area in accordance with Scenthound standards
  • Perform additional tasks as assigned by the Manager
Skills and Qualifications:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and deliver exceptional service
  • Willingness to learn about our offerings to effectively educate dog owners; embody our values and culture
  • Strong communication skills with team members and clients (in-person and via phone)
  • Ability to independently resolve issues using Scenthound values as a guide
  • Attention to detail
  • Effective time management and appointment scheduling
  • Accountability to uphold Scenthound standards