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Customer Engagement Specialist

2 months ago

Lake Mary, Florida, United States Scenthound Full time

Compensation:
$15.00 per hour

Benefits:
- Company events
- Employee discounts
- Complimentary uniforms
- Training and development opportunities
- Career advancement paths to management roles (Assistant Manager, Manager) and more
- Sales incentives
- Discounts

About the Role:
The Sales and Front Desk Associate plays a vital role at Scenthound, concentrating on promoting memberships while delivering outstanding service to each client.

Key Requirements:
- Proven sales experience with a focus on membership sales
- Background in customer service (retail or hospitality)
- Proficiency in technology and computer systems
- A genuine passion for dogs and their health and wellness
- Reliable transportation
- Willingness to work in a smoke-free environment

Ideal Candidate:
We seek a driven team player who is enthusiastic about sales and customer service. A successful Sales and Front Desk Associate is approachable, self-driven, an independent thinker, and a devoted dog enthusiast.

Responsibilities:
- Promote membership sales through education on health and wellness
- Achieve key performance metrics, including average ticket price and rebooking ratios, through memberships, service add-ons, and retail sales
- Generate membership leads and follow up with prospective members
- Manage phone inquiries, schedule appointments, and maintain customer profiles and records
- Handle cash transactions responsibly
- Manage customer expectations, address concerns, and ensure membership retention
- Maintain cleanliness and organization of the reception area in accordance with Scenthound standards
- Perform additional tasks as assigned by the Scenter Manager

Skills and Competencies:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and deliver exceptional service
- Capacity to learn about our offerings and educate dog owners, reflecting our values and culture
- Effective communication skills with team members and clients (in-person and over the phone)
- Problem-solving abilities aligned with Scenthound values
- Attention to detail and time management skills
- Accountability to uphold Scenthound standards.