Front Desk Representative

4 weeks ago


Simi Valley, California, United States Sun Hill Properties, Inc. Full time

Job Overview:

We are seeking a highly skilled and personable Front Desk Agent to join our team at Sun Hill Properties, Inc. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage room reservations, check-ins, and check-outs, ensuring accurate and efficient processing of guest information.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Stay up-to-date on hotel amenities, services, and promotions, providing guests with accurate information and recommendations.
  • Collaborate with colleagues to ensure seamless communication and a positive guest experience.

Requirements:

  • High School diploma or equivalent.
  • Excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment.
  • Previous experience in customer service, hospitality, or a related field is preferred.
  • Ability to work a variety of shifts, including days, nights, weekends, and holidays.

Essential Skills:

  • Strong communication and problem-solving skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Basic math skills and ability to handle cash and credit transactions.

What We Offer:

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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