Front Desk Coordinator
2 months ago
The Front Desk Receptionist is a key member of our Administration team at The Redwoods. This role is responsible for providing exceptional customer service to residents, visitors, vendors, and staff, while maintaining a high level of professionalism and courtesy.
Key Responsibilities- Answer and direct all incoming calls with a consistently high level of customer service.
- Complete clerical tasks efficiently, including distributing and delivering mail and other correspondence.
- Screen and assist visitors properly at entry.
- Perform tasks in accordance with established procedures, as directed by supervisor.
- Excellent customer service skills, both in person and on the phone.
- High degree of personal integrity, ability to maintain confidentiality, and interact with a variety of people with courteous and professional demeanor.
- One year of office assistant or reception experience, preferably working with basic office equipment and skills such as typing, filing, and working with a multi-line phone system.
- High school diploma or equivalent.
- Demonstrated knowledge of Microsoft Word processing, Windows XP, spreadsheets, and web-based applications.
- Ability to effectively communicate in English, both verbally and in writing, with accurate spelling and grammar.
- Able to appreciate and meet the communication needs of older adults, with an awareness of volume, pacing, and ability to remember names.
- Ability to prioritize workload and make decisions independently, maintaining the best interest of residents at all times.
- Flexibility and willingness to work special events or be called back during emergency conditions.
- WorxHub, Accushield, and PCC experience preferred.
- Required language - English, Bilingual (English/Spanish) preferred.
- Ability to sit for up to 2 hours at a time, ability to bend, straighten, and walk reasonable distances throughout the work day.
- Able to lift and/or move up to 10lbs and occasionally lift/move up to 25lbs.
- Ability to respond to pressure and stress with proper conduct.
- COVID-19 vaccination or medical or religious waiver required.
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Front Desk Receptionist
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