Front Desk Representative

22 hours ago


Mill Valley, California, United States The Redwoods Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at The Redwoods. As a key member of our Administration team, you will provide exceptional service to residents, visitors, vendors, and staff, ensuring a welcoming and professional environment.

Responsibilities
  • Provide exceptional customer service to residents, visitors, vendors, and staff
  • Answer and direct all incoming calls with a consistently high level of customer service
  • Complete clerical tasks efficiently, distribute and deliver mail and other correspondence
  • Screen and assist visitors properly at entry
  • Perform tasks in accordance with established procedures, as directed by supervisor
Requirements
  • Excellent customer service skills, both in person and on the phone
  • High degree of personal integrity, ability to maintain confidentiality, and interact with a variety of people with courteous and professional demeanor
  • One year of office assistant or reception experience, preferred working with basic office equipment and skills such as typing, filing, working with multi-line phone system, photocopier, etc.
  • High school diploma or equivalent
  • Demonstrated knowledge of Microsoft Word processing, Windows XP, spreadsheets, web-based applications
  • Ability to effectively communicate in English, both verbally and in writing, with accurate spelling and grammar
  • Able to appreciate and meet the communication needs of older adults, with an awareness of volume, pacing, and ability to remember names
  • Ability to prioritize workload and make decisions independently, maintaining the best interest of residents at all times
  • Flexibility and willingness to work special events or called-back during emergency conditions (e.g. severe weather, evacuation, etc.)
  • WorxHub, Accushield, and PCC experience preferred
  • Required language - English, Bilingual (English/Spanish) preferred
Physical Demands
  • Ability to sit for up to 2 hours at a time; ability to bend, straighten, and walk reasonable distances throughout the work day
  • Able to lift and/or move up to 10lbs and occasionally lift/move up to 25lbs
  • Ability to respond to pressure and stress with proper conduct
  • COVID-19 vaccination or medical or religious waiver required


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