Fitness Center Representative

4 weeks ago


Moreno Valley, California, United States Planet Fitness - PF Baseline Fitness Full time
Job Description

At Planet Fitness - PF Baseline Fitness, we are seeking a highly motivated and customer-focused individual to join our team as an Overnight Closer. This role is responsible for providing exceptional customer service to our members, prospective members, and guests, while also ensuring a smooth closing process for the business day.

Key Responsibilities:
  • Customer Service: Greet members, prospective members, and guests in a friendly and professional manner, providing assistance with various inquiries and concerns.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Account Management: Facilitate updates to member accounts, respond to questions and concerns, and escalate issues to management as needed.
  • Closing Procedures: Close the shift for the business day, ensuring all tasks are completed and accurate records are maintained.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to navigate our system and perform tasks efficiently.
  • Physical Demands: Continual standing, walking, and talking during shift, with occasional lifting up to 50 lbs.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a team player with a passion for fitness and customer service, we encourage you to apply.



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