Fitness Experience Coordinator

4 weeks ago


Simi Valley, California, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Updates: Facilitate needed updates to member's accounts.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Qualifications and Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency.
  • Passion for Fitness: A passion for fitness and health.
  • Positive Attitude: Upbeat and positive attitude.
  • Punctuality and Reliability: Punctuality and reliability is a must.
  • Exceptional Customer Service Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong Listening Skills: Strong listener with the ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Age Requirement: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occassionally lift up to 50 lbs.
  • Cleaning Chemicals: Will occasionally encounter cleaning chemicals during shift.

Planet Fitness is a team of inspiring, motivated and fun-loving go-getters. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet. Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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