Cleaning Operations Supervisor

2 weeks ago


Dayton, Ohio, United States ServiceMaster Residential Co Full time

Position Overview:
The Cleaning Operations Supervisor is responsible for managing employee schedules, training, and inspiring team members to achieve excellence.

This role is vital in ensuring that all personnel remain focused and fulfill their duties according to ServiceMaster standards.

To excel in this position, candidates should possess a solid understanding of cleaning methodologies and effective team leadership skills.
Key Responsibilities:
1. Educate cleaning staff on ServiceMaster's standards, products, processes, and protocols.
2. Monitor staff performance and confirm that all tasks are executed as per the established schedule.
3. Conduct inspections and provide constructive feedback to team members.
4. Allocate shifts and make necessary adjustments in the event of absences.
5. Address customer inquiries and concerns promptly and empathetically.
6. Ensure adherence to safety guidelines and OSHA regulations.
7. Proficiency in English is required; bilingual skills are advantageous.

Physical Requirements and Qualifications:
- Continuous (up to 100%) standing, walking, pushing, kneeling, twisting, and reaching.
- Ability to lift and/or carry up to 25 lbs.
- 1-2 years of supervisory experience preferred.
- On-the-job training will be provided for individuals demonstrating a strong work ethic and eagerness to learn.
- Flexibility and the capacity to work efficiently in a fast-paced, multitasking environment are essential.
- Foster a positive work atmosphere with a friendly demeanor.

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