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Retail Operations Supervisor

2 months ago

Dayton, Ohio, United States Staples Full time

Retail Operations Supervisor

Function: Retail Management

Type: Full-time

Permanent / Contract: Regular

Description

At Staples Connect, we prioritize our customers and community, empowering you to learn, grow, and excel. As a Retail Operations Supervisor (equivalent to Assistant Store Manager), you will foster a collaborative and inclusive environment, assisting our customers while nurturing a vibrant, team-oriented retail culture.

Your role will be pivotal in driving sales across our retail and technical services portfolio, as well as our business-to-business network. Your team will be dedicated to delivering exceptional customer service, guiding customers in finding the right products, and providing comprehensive solutions.

Enjoy excellent benefits.

We offer a bonus plan, flexible full-time hours, weekly pay, and generous paid time off. Compensation is determined based on qualifications and experience.

Our comprehensive benefits package includes full medical coverage, a 401(k) plan with company matching, and additional perks such as store discounts and discounts on mobile plans and other retailers.

Key Responsibilities:

  • Provide strong leadership in community engagement, customer service, sales, and team development.
  • Ensure the store culture reflects Staples' values and commitment to the community.
  • Promote a consultative and customer-centric approach for small business clients.
  • Lead and develop a high-performing team focused on exceptional service, consultative selling, and achieving sales goals.
  • Empower your team through teaching, coaching, and inspiration.
  • Build a network of repeat business customers and present them with tailored solutions.
  • Hold yourself and your team accountable for operational excellence.
  • Share responsibilities as the Manager on duty, overseeing total store operations and other assigned duties.
  • Be adaptable to perform additional tasks as needed.

Qualifications:

Essential Skills and Experience:

  • 2+ years of experience leading a sales team in a retail or service environment.
  • Proven ability to lead a team in a customer-focused, solutions-oriented setting.
  • Strong communication skills to engage with customers and understand their needs.
  • High School diploma or equivalent (Bachelor's Degree preferred).
  • Physical capability to lift/move materials in the 10-50 pound range, climb ladders, and stand/walk continuously.

Preferred Skills and Experience:

  • Experience utilizing financial metrics to monitor sales progress and drive profitability.
  • Ability to network and engage with the local community.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.