Operations Supervisor
1 week ago
OPERATIONS SUPERVISOR:
The Operations Supervisor plays a crucial role in overseeing the management of the company's EDM Consumable Products sector by handling incoming inquiries and executing a sales delivery route. This position provides essential sales assistance to a diverse customer base of approximately 1000 active and inactive clients. Utilizing an advanced CRM/ERP system integrated with business intelligence tools, the supervisor meticulously logs customer interactions. Additionally, the role involves delivering products to the local market while identifying opportunities to promote and sell additional Electrodes Inc. offerings. Opportunities for career advancement are available based on individual performance.
Key Responsibilities:
- Manage incoming calls and process orders efficiently
- Ensure the business office is organized and well-maintained
- Deliver products and promote additional sales
- Oversee inventory management and maintenance
- Collaborate with the Regional Sales Manager to refine sales strategies
- Coordinate shipment processing
Required Qualifications and Skills:
- Proficient in using CRM or ERP systems
- Strong verbal and written communication abilities
- Exceptional customer service skills, demonstrating integrity and professionalism in all interactions
- Self-motivated and energetic, capable of working independently
Electrodes, Inc. has been a pioneer in the Electrical Discharge Machining industry since the 1960s. We have established ourselves as the leading distributor of EDM materials and supplies in North America for over five decades. As a family-owned business now in its third generation of management, we operate 17 stocking warehouse locations. Our extensive branch network enables us to provide expert technical advice, sales support, and prompt delivery of supplies. To ensure the highest quality for our customers, we manufacture some of our own products and are recognized as the foremost provider of machined graphite and metallic items for both EDM and non-EDM markets.
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