Contact Center Operations Representative

4 days ago

Spokane, Washington, United States STCU Full time
{"title": "Contact Center Operations Representative", "description": "Job Summary

STCU is seeking a highly skilled Contact Center Operations Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members through effective communication, troubleshooting, and proactive learning.

Key Responsibilities
  • Maintain high service level standards by meeting or exceeding all service level metrics, including availability metrics, NPS scores, quality assurance scores, and adherence to schedule.
  • Showcase a strong aptitude in quality decision-making skills by demonstrating the ability to make sound decisions even in the absence of complete information, and handling risk and uncertainty while relying on a mixture of analysis, wisdom, experience, and judgment.
  • Ensure an exceptional member and employee experience by proactively bringing forward member friction points, continuous improvement ideas, and employee experience suggestions while maintaining member security and complying with applicable regulations.
Requirements
  • High School Diploma or equivalent required.
  • Minimum of two years customer service experience, preferably in a contact center environment.
  • Proficient knowledge of MS Office programs, including Outlook, Word, and Excel.
  • Strong written and verbal communication skills.
  • Bilingual abilities, including the ability to read, write, and speak Spanish fluently, are preferred.
What We Offer
  • Paid time off, plus 11 paid holidays.
  • Medical, dental, vision, and life insurance.
  • Training and career development opportunities.
  • Success sharing plan.
  • 401(k) matching contributions.
  • Tuition reimbursement.
How to Apply

Please visit our website at stcu.org/careers for more information and to apply.

", "lang_code": "en"}

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