Customer Care Representative
3 days ago
Job Summary
We are seeking a highly motivated and results-driven Customer Care Representative to join our team at Johnson Controls. As a key member of our sales team, you will be responsible for maintaining and growing sales within a defined customer base and geographical territory.
Key Responsibilities
- Develop and execute a customer-focused strategy to drive sales growth and retention within an assigned customer base.
- Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
- Deliver increased sales against an assigned quota.
- Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers.
- Interface effectively with district operations to deliver and improve service delivery.
- Determine customer needs and develop sales strategies to meet those objectives.
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
Requirements
- BA, BS or similar degree highly preferred.
- 2+ years of sales and/or customer service experience with a similar product, service or industry.
- Highly motivated and success driven.
- Excellent communication skills and ability to quickly qualify opportunities.
- High degree of self-discipline.
- Independent, creative thinker.
- Ability to sell intangible services.
What We Offer
This role offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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