Member Contact Center Representative
3 days ago
We are seeking a highly skilled and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members via multiple channels, including phone, email, and chat.
Key Responsibilities- Provide outstanding service to promote deep and lasting member relationships
- Answer general inquiries and perform account maintenance via phone or email channels
- Meet/exceed key critical metrics
- Research and resolve problems under the mentorship of the MCC Supervisor or MCCR Lead
- Take ownership of member concerns and provide timely follow-up/resolution
- Offer additional credit union products, promotions, and services to members and generate referrals
- Maintain knowledge of credit union policies, procedures, and regulations
- Minimum of a high school diploma; some college course work preferred; degree highly desirable
- 1+ year experience in a contact center environment
- 1+ years in a credit union or financial institution
- Some travel may be required to complete training or fulfill duties
- Courtesy, tact, and diplomacy with current and potential members, peers, and staff
- Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired
- Familiarity and comfort with online systems and other technology
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
We are an Equal Opportunity Employer and strong advocate of workforce diversity. We welcome applications from qualified candidates who share our commitment to excellence and customer service.
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Member Contact Center Representative
4 weeks ago
Spokane, Washington, United States Gesa Credit Union Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members via multiple channels, including phone, email, and chat.Key ResponsibilitiesProvide outstanding service...
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Member Contact Center Representative
4 weeks ago
Spokane, Washington, United States Gesa Credit Union Full timeAbout the RoleThe Member Contact Center Representative I provides exceptional service to members via multiple channels (phone, email, and chat) and meets/exceeds established performance measurements.This position responds to several member inquiries and provides the features and benefits of the Credit Union products and services to deepen relationships all...
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