Member Contact Center Representative

3 days ago


Spokane, Washington, United States Gesa Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Contact Center Representative to join our team at Gesa Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members via multiple channels, including phone, email, and chat.

Key Responsibilities
  • Provide outstanding service to promote deep and lasting member relationships
  • Answer general inquiries and perform account maintenance via phone or email channels
  • Meet/exceed key critical metrics
  • Research and resolve problems under the mentorship of the MCC Supervisor or MCCR Lead
  • Take ownership of member concerns and provide timely follow-up/resolution
  • Offer additional credit union products, promotions, and services to members and generate referrals
  • Maintain knowledge of credit union policies, procedures, and regulations
Requirements
  • Minimum of a high school diploma; some college course work preferred; degree highly desirable
  • 1+ year experience in a contact center environment
  • 1+ years in a credit union or financial institution
  • Some travel may be required to complete training or fulfill duties
  • Courtesy, tact, and diplomacy with current and potential members, peers, and staff
  • Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired
  • Familiarity and comfort with online systems and other technology
What We Offer
  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs

We are an Equal Opportunity Employer and strong advocate of workforce diversity. We welcome applications from qualified candidates who share our commitment to excellence and customer service.



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