Customer Service Legal Assistant
3 weeks ago
Rubenstein Law, P.A. is seeking a highly skilled Customer Service Legal Assistant to join our team. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Responsibilities and Duties
- Answer and manage incoming calls, emails, and other client inquiries while providing excellent client care and focus.
- Assess client needs and provide the correct answer, path, or method for a positive client experience.
- Strive to meet and exceed personal and team targets, goals, and quotas.
- Record and organize client interactions and profile/account changes.
- Resolve problems by clarifying the client's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
- Conduct prompt, thorough, and fair investigations by obtaining relevant facts to determine coverage, origin, and extent of losses.
- Keep clients and others informed about their case status with clear, timely, and accurate written/oral communications.
Qualifications and Skills
- Excellent verbal and written communication skills.
- Previous experience in customer support, client services, sales, or a related field.
- Ability to tackle multiple client scenarios at once.
- Excellent time management and prioritization skills.
- Ability to answer the phone, listen actively, relay information, and type necessary details simultaneously.
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating client profiles/accounts.
- Bilingual (English/Spanish) required.
Benefits
- Paid Time Off (PTO) plus 7 paid holidays.
- Staff Bonuses.
- Medical Benefits (Health, Dental, Vision, STD & LTD, and other medical coverages).
- Employee Assistance Programs.
- Group and Optional Life Insurance.
- 401(k) with company matching.
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