Salesforce Functional Lead
1 month ago
Job Title: Salesforce Functional Lead
We are seeking a highly skilled Salesforce Functional Lead to join our team at Lyons Consulting Group. As a Salesforce Functional Lead, you will be responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation.
Key Responsibilities:
- Develop and refine as-is and to-be business processes and 'use-cases' using SAFe principles, customer journey maps, and design principles.
- Extensive knowledge of the Salesforce Core data model.
- Ability to analyze and document complex business processes using process modelling tools such as Mural, Microsoft Visio and/or LucidChart.
- Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks.
- Proven experience driving consensus across multiple stakeholders from different business functions.
- Extensive knowledge of Salesforce configuration, customization, and extension. Should be a subject-matter expert (SME) across platform features, including contact/Opportunity/Lead management, Pipeline and Forecast management, File sync & share, quotes, and Case management.
- Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases.
- Effective at managing a team and prioritizing multiple tasks simultaneously.
What We Offer:
- Flexible work arrangements.
- Healthcare including dental, vision, mental health, and well-being programs.
- Financial well-being programs such as (k) and Employee Share Ownership Plan.
- Paid time off and paid holidays.
- Paid parental leave.
- Family building benefits like adoption assistance, surrogacy, and cryopreservation.
- Social well-being benefits like subsidized back-up child/elder care and tutoring.
- Mentoring, coaching and learning programs.
- Employee Resource Groups.
- Disaster Relief.
About Us:
Lyons Consulting Group is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. We are a responsible and diverse group of team members in more than 50 countries. With our strong over 55-year heritage, we are trusted by our clients to unlock the value of technology to address the entire breadth of their business needs. We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by our market leading capabilities in AI, cloud and data, combined with our deep industry expertise and partner ecosystem. The Group reported global revenues of €22.5 billion.
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