Salesforce Functional Lead

5 days ago

Nashville, Tennessee, United States Capgemini Full time

We are seeking a highly skilled Salesforce Functional Lead to join our team at Capgemini. As a key member of our Salesforce Practice, you will be responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation.

You will own the Salesforce system and work closely with business users, internal stakeholders, and development teams to meet the needs of business, drive process and system changes. This role requires a deep understanding of the Salesforce Core data model and the ability to analyze and document complex business processes using process modeling tools such as Mural, Microsoft Visio, and/or LucidChart.

The ideal candidate will have 3-7 years of experience as a client-facing Salesforce Business Analyst/Functional Lead with at least 3 Salesforce projects and at least one in Sales and one in Service Cloud. They will also have extensive knowledge of Salesforce configuration, customization, and extension, as well as the ability to drive consensus across multiple stakeholders from different business functions.

As a Salesforce Functional Lead at Capgemini, you will have the opportunity to work on a wide range of projects and contribute to the growth and success of our clients. If you are a motivated and experienced professional with a passion for Salesforce, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Assist on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation.
  • Own the Salesforce system and work closely with business users, internal stakeholders, and development teams to meet the needs of business, drive process and system changes.
  • Analyze and document complex business processes using process modeling tools such as Mural, Microsoft Visio, and/or LucidChart.
  • Develop and refine as-is and to-be business processes and 'use-cases' using SAFe principles, customer journey maps, and design principles.
  • Drive consensus across multiple stakeholders from different business functions.
  • Have extensive knowledge of Salesforce configuration, customization, and extension.

Requirements:

  • 3-7 years of experience as a client-facing Salesforce Business Analyst/Functional Lead with at least 3 Salesforce projects and at least one in Sales and one in Service Cloud.
  • Extensive knowledge of the Salesforce Core data model.
  • Ability to analyze and document complex business processes using process modeling tools such as Mural, Microsoft Visio, and/or LucidChart.
  • Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks.
  • Proven experience driving consensus across multiple stakeholders from different business functions.
  • Extensive knowledge of Salesforce configuration, customization, and extension.

What We Offer:

  • Flexible work arrangements.
  • Healthcare, including dental, vision, mental health, and well-being programs.
  • Financial well-being programs, such as 401(k) and Employee Share Ownership Plan.
  • Paid time off and paid holidays.
  • Paid parental leave.
  • Family building benefits, such as adoption assistance, surrogacy, and cryopreservation.
  • Social well-being benefits, such as subsidized back-up child/elder care and tutoring.
  • Mentoring, coaching, and learning programs.
  • Employee Resource Groups.
  • Disaster Relief.

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

We are a responsible and diverse group of 340,000 team members in more than 50 countries. With our strong over 55-year heritage, we are trusted by our clients to unlock the value of technology to address the entire breadth of their business needs.

We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by our market-leading capabilities in AI, cloud, and data, combined with our deep industry expertise and partner ecosystem.

The Group reported 2023 global revenues of €22.5 billion.

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

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