Customer Service Supervisor, CA
2 weeks ago
Customer Service Lead, CA Job
Job Category: Store Requisition Number: CUSTO06870
Job Overview
Dunn-Edwards Paints stands out as a premier choice among paint brands in North America, renowned for its exceptional products and commitment to customer satisfaction. With over 90 years of history rooted in Los Angeles, we have evolved from a small family business into a leader in the industry while preserving our close-knit culture.
Company Culture
At Dunn-Edwards, we foster a collaborative environment where respect, professionalism, and enjoyment are key values. Our team-oriented atmosphere encourages cross-departmental collaboration to achieve our shared goal of being the top choice for all painting needs.
Career Development
We are dedicated to the growth of our employees, offering opportunities for advancement based on performance and leadership. If you take pride in your work and seek to continuously improve, Dunn-Edwards may be the ideal place for your career journey.
Comprehensive Benefits
We provide a range of world-class benefits, including medical, dental, vision, a 401(k) plan with company matching, and tuition assistance, among others.
Environmental Commitment
Dunn-Edwards is committed to sustainability, ensuring that our products are manufactured in an environmentally responsible manner. Our dedication to green practices has positioned us as a leader in eco-friendly product development.
Job Responsibilities
The Customer Service Lead (CSL) plays a crucial role in enhancing the shopping experience for our customers and supporting store operations during scheduled shifts. Key responsibilities include:
- Providing exceptional customer service and expert advice.
- Managing staff and resources to maintain a well-stocked sales floor.
- Building strong relationships with painting professionals.
- Taking charge of store operations in the absence of management.
Essential Duties
The Customer Service Lead is responsible for:
- Engaging with customers to understand their project needs and offering tailored solutions.
- Ensuring product delivery meets quality and service standards.
- Maintaining a professional demeanor that reflects the Dunn-Edwards brand.
- Processing customer orders efficiently through various channels.
- Assisting with compliance to safety and regulatory standards.
- Utilizing basic computer skills for store operations.
- Maintaining cleanliness and organization within the store.
- Supporting inventory management efforts.
- Communicating effectively with customers and team members.
Qualifications
A high school diploma or GED is required, along with previous experience in a supervisory role being advantageous. Strong language skills are necessary for interpreting documents and communicating effectively.
Mathematical Skills
Proficiency in basic math is essential for handling transactions and analyzing data.
Reasoning Ability
The ability to solve practical problems and interpret various instructions is crucial for success in this role.
Certifications
A valid driver's license is required for this position.
Benefits Overview
We offer a comprehensive benefits package, including health insurance, dental and vision coverage, paid time off, and a 401(k) plan with company contributions.
This job description is intended to provide a general overview of the position and may be subject to change. Dunn-Edwards is an Equal Opportunity Employer.
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