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Customer Service Representative

2 months ago

San Rafael, California, United States El Pollo Loco Full time

Job Summary:

As a Customer Service Representative at El Pollo Loco, you will be the first point of contact for our guests, providing a friendly and courteous experience. You will be responsible for operating the point of sale system, handling customer transactions, and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Customer Service: Greet and serve guests with a smile, providing exceptional customer service and ensuring a positive experience.
  • Point of Sale Operations: Operate the point of sale system, handling customer transactions, and maintaining accurate cash handling and inventory procedures.
  • Team Collaboration: Work collaboratively with peers to achieve sales goals and provide excellent customer service.
  • Quality Control: Maintain a clean and organized work area, adhering to company food safety and handling procedures.
  • Training and Development: Participate in training programs to enhance skills and knowledge, and assist in training new team members.

Requirements:

  • Food Safety Certification: Possess a valid food safety certification, such as a CA food handler card.
  • Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Availability: Be available to work a variety of shifts, including mornings, afternoons, and weekends.