Customer Service Representative

6 days ago

San Rafael, California, United States Sonic Automotive Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Sonic Automotive. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and professional manner, listen to their concerns, and accurately document their vehicle issues.
  • Service Coordination: Provide detailed explanations of recommended services and repairs, communicate estimated costs and obtain customer approval for services, schedule appointments, and manage service bay availability.
  • Communication: Coordinate with service technicians to ensure timely completion of repairs, update customers on the status of their vehicles throughout the service process, and provide accurate repair timelines and inform customers of any delays.
  • Administrative Tasks: Create and maintain detailed service records for each customer, prepare and explain invoices to customers, including a breakdown of services performed, process payments, and handle any billing inquiries.
  • Follow-up: Follow up with customers after service to ensure satisfaction and address any concerns, and resolve customer complaints or issues promptly and professionally.
Requirements
  • 2+ years of experience as a Service Advisor in the automotive industry.
  • General knowledge of vehicle mechanical operations.
  • High school diploma or the equivalent.
  • Ability to read and comprehend instructions and information.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Preferred Qualifications
  • Experience with Lexus or Toyota.
  • Dealership Advisor and Sales experience a plus.

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