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Customer Service Representative

2 months ago


San Rafael, California, United States Pet Food Express Full time
About Pet Food Express

Pet Food Express is a leading retailer of pet supplies, renowned for its exceptional customer service and expert advice. Our team members are passionate pet enthusiasts who genuinely care about our community.

Job Summary

We are seeking a highly motivated and customer-focused Sales Consultant to join our team. As a Sales Consultant, you will be the face of our company, providing an exceptional shopping experience for our customers. Your primary responsibilities will include:

Key Responsibilities
  • Customer Engagement: Actively approach and engage with customers, answering their questions and providing tailored recommendations to help them live their best possible lives with their pets.
  • Product Knowledge: Participate in daily training and continuous educational programs to enhance your product knowledge and sales skills.
  • Operational Tasks: Operate the cash register in a friendly and efficient manner, unload shipments, stock the store, and maintain a clean and organized store environment.
Qualifications
  • Passion for Pets and People: A genuine passion for pets and people, with a warm and welcoming personality.
  • Sales and/or Pet Experience: Sales and/or pet experience is a plus, but we value potential over experience.
  • Flexibility: Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Physical Demands: Ability to lift, move, and carry up to 50 pounds, as well as climb and balance using a ladder and/or step stool.
Pet Food Express Perks
  • Grow with Us: Opportunities for career advancement and professional growth within the company.
  • Continued Learning: Investment in your pet and product knowledge, with a focus on your development and leadership training.
  • Generous Benefits: Access to health care tools and services, as well as health coverage, FSA options, dental, and vision insurance.
  • 401k with Employer Match: A 401k plan with employer match to help you plan for the future.
  • Employee Referral Bonuses: Opportunities to earn bonuses for referring friends and family to join our team.
  • Bring Your Pet to Work: A pet-friendly work environment that allows you to bring your well-behaved pet to work with you.

The salary range for this position is expected to be $19.00 per hour, with starting salary determined by local market rate, qualified pool of candidates, internal compensation practices, and budget constraints.