Luxury Sales Consultant

1 week ago

Palm Desert, California, United States Tourneau|Bucherer Full time

Job Title: Luxury Sales Consultant

Reports to: Store Director

Division: Retail, Multi-brand

OVERVIEW

The Luxury Sales Consultant is dedicated to delivering an exceptional client experience while achieving sales targets. Creating a welcoming and sophisticated atmosphere for discerning clients is essential. This role involves knowledgeable and enthusiastic consultants who understand the clientele, maintain attractive displays, and ensure a clean and well-lit environment showcasing the finest selection of watches and jewelry. A key aspect of this position is to fully satisfy clients regarding the servicing of their watches.

Building a long-term relationship based on trust with clients is vital, encouraging them to consider future purchases. This includes strategic follow-ups, effective use of CRM tools, and adeptly handling any escalated issues with diplomacy.

ESSENTIAL JOB RESPONSIBILITIES
Ensure an outstanding client experience

  • Create a positive and inviting atmosphere for clients.
  • Exhibit enthusiasm and a passion for watches and jewelry.
  • Develop relationships with clients by:
    • Greeting clients upon entry.
    • Listening to their needs and asking insightful questions.
    • Demonstrating extensive product knowledge to educate clients.
    • Understanding store inventory and availability at other locations.
    • Generating excitement about products.
    • Ultimately earning the client's trust.
  • Communicate the benefits of being a Tourneau|Bucherer client and utilize available tools, such as CRM, to facilitate sales.
  • Collaborate with fellow consultants as needed to finalize sales.
  • Gather client information through the CRM system to foster ongoing relationships.
  • Efficiently process sales transactions, including:
    • Accurate payment processing.
    • Completing warranty documentation.
    • Coordinating with the Service Department for watch adjustments.
    • Gift-wrapping and preparing items for shipment if necessary.
    • Following up with clients post-purchase.
  • Address client concerns with exceptional diplomatic skills, ensuring a positive experience.
  • Participate in training sessions to enhance product knowledge.
  • Work with the Service Department to ensure a seamless client experience, including:
    • Escorting clients to the Service Department.
    • Assisting with repair orders.
    • Helping clients retrieve repaired items.
Meeting or exceeding sales objectives
  • Consistently meet sales goals on a monthly, quarterly, and yearly basis.
  • Understand daily sales objectives and their relation to overall targets.
  • Maximize sales potential across the product range.
  • Focus on building long-term client relationships through effective follow-up using the CRM system.
  • Embrace constructive feedback from management to enhance sales performance.
  • Challenge oneself to sell a diverse range of watches and jewelry.
Other
  • Adhere to all store security protocols.
  • Assist in setting up displays and maintaining store aesthetics.
  • Foster a collaborative environment with fellow consultants.
  • Comply with the company dress code.
  • Ensure the store remains clean and appealing at all times.
  • Punctuality is essential for performance.
  • Assist in store opening and closing procedures as required.
Requirements
  • A passion for client engagement and sales.
  • Exemplary integrity and professionalism at all times.
  • Flexibility to work various shifts throughout the week.
  • Polished appearance and a positive demeanor.
  • Ability to meet and exceed assigned goals and metrics.
QUALIFICATIONS
  • 3+ years of relevant experience, preferably in luxury sales.
  • Experience with watches and fine jewelry is advantageous but not mandatory.
  • Strong communication, interpersonal, and customer service skills.
  • Results-oriented and sales-driven.
  • Team-oriented with a willingness to assist colleagues.
  • Adaptable and committed to continuous learning.
  • A Bachelor's degree or equivalent in a related field is preferred.
  • Bi-lingual proficiency is a plus to serve our diverse clientele.
SALARY RANGE: $20-$25.00 PLUS COMMISSION INCENTIVE.

We are an Equal Opportunity Employer, providing opportunities for all individuals without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information, or any other characteristic protected by applicable laws.

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