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Luxury Sales Associate

2 months ago

Palm Desert, California, United States Tourneau|Bucherer Full time
Job Summary

We are seeking a highly skilled and experienced Client Advisor to join our team at Tourneau|Bucherer. As a Client Advisor, you will be responsible for providing an exceptional client experience and meeting or exceeding sales objectives.

Key Responsibilities
  • Client Experience
    • Create a positive, inviting, and elevated environment for discerning clients.
    • Be enthusiastic and demonstrate a passion for luxury watches and jewelry.
    • Develop a relationship with clients:
      • Greet clients upon arrival.
      • Listen to their needs and ask discovery questions.
      • Demonstrate outstanding product knowledge to educate clients and address their needs.
      • Understand available inventory within the store and other Tourneau|Bucherer locations.
      • Create excitement with clients about products.
      • Gain clients' trust.
    • Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins, and Bucherer 1888 Financing, to support making sales.
    • Partner with other Client Advisors as necessary to make sales.
    • Obtain client information using the CRM system to build ongoing relationships.
    • In the event of a sale, efficiently close and process the sale:
      • Process payment accurately and in alignment with policy and partner with the Operations Department to process the payment, as applicable.
      • Complete warranty information.
      • Work with the Service Department on sizing, cleaning, and setting the watch.
      • If required, gift-wrap and prepare for shipment.
      • Follow up with clients on purchases.
    • Handle client issues with outstanding diplomatic skills, creating a positive experience for clients.
    • Attend training sessions to increase product knowledge.
    • Partner with the Service Department, as necessary, to ensure a positive client experience, including:
      • Escorting clients to the Service Department.
      • Taking in repair orders, if needed.
      • Assisting with clients picking up repairs.
  • Meeting Sales Objectives
    • Meet sales objectives for any given month, quarter, and year.
    • Clearly understand daily sales objectives and how they relate to weekly and monthly targets.
    • Maximize percentage to retail.
    • Clienteling - focus on developing long-term relationships with clients so they are more likely to think about visiting and buying from the store in the future. As necessary, follow up with clients using the CRM system. This may include, but is not limited to, birthday cards, holiday cards, informing clients of new merchandise, and inviting clients to special events/campaigns.
    • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
    • Challenge yourself to become comfortable selling all brands of watches and jewelry and maintain a balance of sales across the full product assortment.
  • Other Responsibilities
    • Strictly adhere to all store security procedures.
    • Set up cases and windows.
    • Respect other Client Advisors, fostering an environment of support and collaboration.
    • Adhere to the company dress code policy.
    • Work with team members to ensure the store is always clean and attractive.
    • Attendance is crucial to performance. Be on time.
    • Help set up or close the store, depending on the shift.
  • Requirements
    • A passion for building clientele and selling.
    • Demonstrate an exemplary level of integrity and professionalism at all times.
    • Must be able to work a flexible schedule throughout the week.
    • Must have a polished and professional appearance with a positive attitude.
    • Meet and exceed company-assigned goals, metrics, and objectives.
  • Qualifications
    • 3+ years of relevant experience, preferably sales in the luxury market.
    • Prior watch and fine jewelry experience is helpful but not required.
    • Excellent communication, interpersonal, and customer relation skills.
    • Sales-driven and results-oriented.
    • Team player.
    • Willing to be hands-on and work with the team to fulfill operational and organizational needs.
    • Adaptable with an attitude of continuous learning.
    • A Bachelor's degree or equivalent in business or a related discipline is preferred.
    • Bilingual language proficiency is a plus to cater to our international customer base.