Service Coordination Representative
2 weeks ago
Are you ready to take the next step in your career? Southern Air AC, Heating & Plumbing is on the lookout for dedicated individuals with a passion for customer service to join our vibrant team as Customer Service Representatives/Dispatchers. In this position, you will play a crucial role in delivering outstanding customer support and efficient dispatching for our HVAC and plumbing services.
Key Responsibilities:
- Respond to incoming customer inquiries and assist with service requests
- Coordinate the dispatch of service technicians to client locations
- Manage appointment scheduling and maintain the service calendar
- Collaborate with various departments to ensure prompt and effective service delivery
- Address customer complaints or escalate them as necessary
- Keep accurate and current customer records and service documentation
- Deliver exceptional customer service to ensure client satisfaction
Qualifications:
Ideal Candidate:
- Prior experience in customer service or dispatching is preferred
- Strong interpersonal and communication abilities
- Capability to multitask and thrive in a fast-paced environment
- Attention to detail and effective problem-solving skills
- Proficient in customer service and dispatching software
- Ability to maintain composure under pressure and handle customer issues professionally
- Flexible availability for evenings, weekends, and holidays
- Knowledge of HVAC or plumbing systems is advantageous
Our Commitment:
About Us:
As a family-owned business, we pride ourselves on our small company culture while offering the resources and stability of a larger organization. Our dedicated teams contribute significantly to our success and are rewarded for their hard work.
We value our employees and welcome you to our family through continuous training and exceptional benefits, including comprehensive health coverage and a matching 401(k).
We are an Equal Employment Opportunity Employer.
Benefits Include:
- 401(k) matching
- Health insurance
- Dental and vision coverage
- Life and disability insurance
- Paid time off
- Ongoing training and professional development
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