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Professional Services Representative
2 months ago
As a Professional Services Representative at Floor & Decor Holdings, Inc., you will play a critical role in building relationships with our professional clients (PRO customers) in the hard surface flooring contractor space. Your primary responsibility will be to execute the PRO Services Blueprint to create a world-class experience for our PRO customers.
Key Responsibilities- Understand trends in the PRO Market and collaborate with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support, and escalations.
- Maintain extensive knowledge about Floor & Decor products and train and support the Store Team on how to use our selling process.
- Understand our PRO business to educate our PRO customers and expand their participation.
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download, and demonstrate the benefits of the PRO APP.
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
- Coordinate and assist with PRO Customers in-store activities.
- Collaborate in all store initiatives and demonstrate ability to make effective program and benefit presentations.
- High School diploma or equivalent. Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
